The correlation between emotional intelligence and burnout tendencies in marketing department employees
Authors
-
Madeline S. Widjaja
Universitas Pelita Harapan, Indonesia
-
Kartika S. Sitorus
-
Karel K. Himawan
https://doi.org/10.24854/jpu42
Keywords:
emotional intelligence, burnout, marketing employeesAbstract
Working is a stage in the path of life each human will pass. However, during employment, a person may experience pressure and if the pressure persists, the situation may tend to lead to burnout. Burnout is a syndrome of emotional fatigue due to excessive working demands. The effect of burnout is not only experienced physically, but also psychologically. Burnout is caused by numerous factors, both external and internal. Internal factor includes emotional intelligence. The purpose of this study was to observe and identify the correlation between emotional intelligence and burnout tendency of employees in the marketing department. This study adopted 104 samples and data are collected through questionnaires. Based on the statistical tests conducted, significant correlation exists between emotional intelligence and burnout tendency of employees in the marketing department. The correlation was negative, implying that the higher the emotional intelligence employees have, the lower the burnout tendency they may have, and vice versa.
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Baumgardner, S. R., & Crothers, M. K. (2010). Positive psychology. Upper Saddle River, New Jersey, NJ: Pearson Education.
Bergen, M., Dutta, S., & Walker, J. O. C. (1992). Agency relationships in marketing: A review of the implications and applications of agency and related theories. Journal of Marketing, 56(3), 1-24. Campbell, C., & Rothman, S. (2005). A psychometric assessment of the maslach burnout inventory (general
survey) in a customer-service environment. Management Dynamics, 14(2), 16-28.
Cordes, C. L., & Dougherty, T. W. (1993). A review and an integration of research on job burnout. Academy
of Management Review, 18(4), 621–656.
Corrigan, P. W., Holmes, E. P., & Luchins, D. (1995). Burnout and collegial support in state psychiatric
hospital staff. Journal of Clinical Psychology, 51, 703-710.
Ema, A. (2004). Peranan dimensi-dimensi birokrasi terhadap burnout pada perawat rumah sakit di Jakarta.
Jurnal Psyche, 1(1), 33-46.
Goleman, D. (2005). Working with emotional intelligence: kecerdasan emosi untuk mencapai puncak
prestasi. Jakarta: Gramedia.
Grandey, A. A. (2000). Emotion regulation in the workplace: A new way to conceptualize emotional labor.
Journal of Occupational Health Psychology, 5(1), 59-100.
Gross, J. J., & Thompson, R. A. (2006). Emotion regulation: Conceptual foundations. New York, NY:
Guilford Press.
Khanifar, H., Maleki, H., Nazhari, K., & Emami, M. (2012). The sudy of the relation between emotional
intelligence and burnout of staff (Case study of staff at state universities in Ghom). Interdiscplinary
Journal of Contemporary Research in Bussiness, 3(9), 564-582.
Lanawati, S. (1999). Hubungan antara emotional intelligence (EI) dengan intelegensi (IQ) dengan prestasi
belajar siswa SMU Methodist di Jakarta (Tesis tidak dipublikasikan). Universitas Indonesia,
Indonesia.
Lupiyoadi, R. (2001). Manajemen pemasaran jasa. Jakarta: Salemba Empat.
Marina, L., & Sarwono, S. W. (2007). Kecerdasan emosional pada orang tua yang mendongeng dan tidak
mendongeng. JPS, 13(2), 97-110.
Maslach, C. (1993). Professional burnout: Recent developments in theory and Research. London: Taylor &
Francis.
Maslach, C., & Jackson, S. E. (1986). Maslach burnout inventory manual (2nd ed.). Palo Alto, CA: Consulting Psychologists Press.
Maslach, C., Jackson, S. E., & Leiter, M. P. (1996). Maslach burnout inventory manual (3rd ed.). Palo Alto, CA: Consulting Psychologists Press.
Muchinsky, P. (2000). Emotions in the workplace: The neglect of organizational behavior. Journal of Organizational Behavior, 21(7), 801-805.
Nikolaou, I, & Tsaousis, I. (2002). Emotional intelligence in the workplace: Exploring its effects on occupational stress and organizational commitment. The International Journal of Organizational Analysis, 10(4), 327-342.
Poghosyan, L., Aiken, L. H., & Sloane, D. M. (2009). Factor structure of the maslach burnout inventory: An analysis of data from large scale cross-sectional surveys of nurses from eight countries. Int J Nurs Stud, 46(7), 894-902.
Santoso, S. (2010). Statistik multivariat. Jakarta: PT Gramedia.
Sevilla, C. G., Ochave, J. A., Punsalan, T. G., Regala, B. P., & Uriarte, G. G. (1993). Pengaturan metode
penelitian. Jakarta: UI Press.
Storbacka, K., Ryals, L., Iain, D., & Nenonen, S. (2009). The changing role of sales: Viewing sales as a
strategic, cross-functional process. European Journal of Marketing, 43(8), 890-906.
Sugiyono. (2010). Metode penelitian kuantitatif kualitatif dan R & D. Bandung: Alfabeta.
Tawale, E. N., Budi, W., & Nurcholis, G. (2011). Hubungan antara motivasi kerja perawat dengan
kecenderungan mengalami burnout pada perawat di RSUD Serui–Papua. Jurnal Insan Media
Psikologi, 13(2), 74-84.
Widiastuti, D. Z., & Astuti, K. (2008). Hubungan antara kepribadian hardiness dengan burnout pada guru
sekolah dasar. Jurnal Insight, 6(2), 142-154.
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Published
2016-06-01
How to Cite
Widjaja, M. S., Sitorus, K. S., & Himawan, K. K. (2016). The correlation between emotional intelligence and burnout tendencies in marketing department employees. Jurnal Psikologi Ulayat, 3(1), 18–33. https://doi.org/10.24854/jpu42
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Copyright (c) 2016 Madeline S. Widjaja, Kartika S. Sitorus, Karel K. Himawan
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